Meet Malgorzata Slizewska, Customer Service and Logistics Manager

We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer ChatGPT solutions. Michael Rabaud | CEVA Logistics  

Supply chains are going to become meaningfully more agile. There will be A.I.-powered predictive logistics solutions which will know that Retail Store Z needs a specific quantity of T-shirts at a specific date, and those solutions will get the T-shirts manufactured and delivered automatically.

• Potentially, a consumer could place an order for a product and then a local 3D printer shop would quickly create the product before sending it out for delivery.
• The following are some innovative and impactful ways companies use AI to improve last-mile logistics efficiency.
• As one of Thailand’s leading logistics industry players, the company is poised to support economic growth at both national and regional levels, offering comprehensive solutions to meet a wide range of needs.
• Our attention to detail and unmatched consistency resulted in high customer satisfaction, reflected in our strong annual customer satisfaction (ACSAT) scores, year after year.
• «I got great support from senior leaders and was enrolled in real comprehensive business cases giving me an overview on how the business works.»

Consider a 3PL if you want to offer shipping options like next-day or two-day delivery but find it challenging to do so with your current in-house operations. Faster shipping can increase customer satisfaction, higher conversion rates, and more repeat purchases. After more than two decades of success in the Thai market, MSC Thailand has built a strong foundation of customer trust.

To be successful it’s important to understand how the requests relate back to the business, be able to identify critical information, and be able to ask probing questions. This will help to ensure that projects deliver on the overall strategic agenda and minimize duplicate work between teams and functions. The Shopify Fulfillment Network can help high-volume businesses fulfill quickly and affordably. We asked a merchant success lead at Shopify Fulfillment Network what they would recommend when it comes to choosing a 3PL. Don’t choose a 3PL based on where you are today, but rather where your business is going to be one to three years from now. Asset-based 3PLs might be pricier due to their investments in equipment, but they could offer more stable pricing.

Celebrating Your Drivers Can Prove to be Rewarding For Your Business

These diverse initiatives demonstrate that MSC Thailand is committed not only to managing and addressing current market challenges but also to paving the way for sustainable business operations and embracing digital advancements. As one of Thailand’s leading logistics industry players, the company is poised to support economic growth at both national and regional levels, offering comprehensive solutions to meet a wide range of needs. “We have implemented various digital technologies to make operations faster, more concise, and accurate.

Given drones’ ability to quickly transport small items, many tech companies are trying their hand at developing aerial transportation modes. For instance, logistics startup Zipline has created unmanned drones designed to quickly deliver goods, reduce emissions and integrate with existing operations. Trieber took up the lead in Customer Services at ChatGPT App the beginning of 2016, having previously worked as director of the service and parts business for Mercedes- Benz Cars. As general manager of aftersales marketing and parts logistics and then aftersales business development. In 2011, he returned to Stuttgart to head up aftersales parts marketing for Mercedes-Benz Cars and smart for five years.

YJC Depot Services Opens New Container Depot for Improved Efficiency

The can-do attitude of UPSers is demonstrated by commitment to our customers, our communities and each other. Innovation Driven is about taking a more disciplined approach to capital allocation, driving more productivity from the assets we own and improving U.S. revenue quality to generate better bottom-line results. We are using world-class technology and ingenuity to make productivity a virtuous cycle and achieve operational excellence. We track our progress on this element by measuring improvements in return on invested capital.

LCL logistics often provides shipment tracking capabilities where customers are able to monitor the progress of their orders and receive updates on estimated delivery times. This transparency and visibility into the shipping process instils confidence and trust in the brand, enhancing the overall customer experience. A 3PL provides a variety of transportation and logistics services to brands, while freight brokers act as an intermediary between brands and drivers. Freight brokers are different from 3PLs in that they’re specifically dedicated to matching up brands with drivers or carriers.

Use cases for ChatGPT in customer service

You will still have people supervising the solutions, of course, but the whole process will be much smoother and more efficient. It’s going to change the way that supply chains are operated and completely change the way they are designed. DHL’s sister divisions, DHL Express and DHL Global Forwarding, will provide support with air freight, ocean freight and time definite international shipping and customs clearance for Accuray outbound and inbound transportation.

We offer a full spectrum of U.S. domestic guaranteed air and ground package transportation services. Our U.S. ground fleet serves all business and residential zip codes in the contiguous United States. UPS is the world’s premier package delivery company and a leading provider of global supply chain management solutions. We operate one of the largest airlines and one of the largest fleets of alternative fuel vehicles under a global UPS brand. If 3D printing were applied to the production process, consumers would have greater control over the supply chain.

The right third-party logistics companies can change your business for the better—not just by taking the headache out of storing and delivering orders, but in the speedy delivery times you promise to customers. Shopify Fulfillment Network (SFN) offers a powerful solution for businesses looking to streamline their ecommerce logistics and scale operations. By partnering with Flexport, a trusted logistics provider, SFN brings advanced technology and efficiency to your fulfillment process. Selecting a third-party logistics service is likely one of the biggest decisions you’ll make as you scale your international ecommerce business. You’re putting trust in the provider you select to take care of your brand and deliver the customer experience you envision.

J.B. Hunt Transport Service

In 1981, the company introduced the “FedEx Priority Overnight” service, guaranteeing next-day delivery for packages within the United States. This groundbreaking service disrupted the industry and solidified FedEx’s reputation as a reliable and efficient delivery provider. In addition to its core delivery services, FedEx has diversified its business to include other offerings such as e-commerce solutions and supply chain management. Through strategic acquisitions and partnerships, FedEx continues to expand its capabilities to meet the evolving needs of its customers in a rapidly changing world. Whale Logistics Group, Thailand’s leading integrated logistics provider, is enhancing its efficiency and operational expertise while expanding its service capabilities comprehensively.

We meet this demand by offering a broad array of supply chain services in more than 200 countries and territories. As the demand for online delivery grows and consumers’ expectations become larger, the need to optimize logistics has never been greater. As a result, software developers have set to work creating platforms designed to make the supply chain more manageable.

As of 2024, warehouse vacancy rates in the US have risen to 5.2%, marking the first time since the pandemic that vacancies have exceeded 5%. If you’re investing in your own warehouses and distribution centers, costs aren’t set to decrease any time soon. When evaluating 3PLs, ask about their shipping speed capabilities, the locations of their fulfillment centers, and their track record in meeting delivery promises. As the world increasingly focuses on sustainability, MSC is fully committed to play its part. A key aspect of this commitment is achieving net-zero greenhouse gas emissions by 2050. Currently, MSC is pursuing strategies such as investing in energy efficiency technology, modernizing its fleet to be more environmentally friendly, and researching and investing in alternative fuels with low or zero carbon emissions.

While sales may not be considered a supply chain component, it’s a critical business function for last-mile logistics companies that can be resource-intensive. Leveraging AI to enhance the efficiency of sales activities adds to the company’s overall profitability, which can translate to cost savings for clients. As new terminals are brought into the network, Hub Group reviews all customer training materials in‐depth with the delivery teams and terminal management.

If that’s where you’re at, calculate the costs of partnering with a 3PL to keep your profit margins strong. Outsourcing packing, picking, and shipping can save time on manual labor, especially if you’re partnering with a 3PL that uses automation. Instead of managing your own warehouses and doing distribution in-house, you can store your stock in a 3PL vendor’s warehouse, with the stock shipped directly from your manufacturers. If you’re ready to partner with a 3PL for the first time, or considering multiple 3PL partners to diversify and mitigate risk, here’s what you need to know to find and select the right vendor. As the ecommerce market has grown exponentially, so too has the 3PL (third-party logistics) market, which will be worth $1.59 trillion by 2028. For those interested in MSC’s services, please contact its experts in Thailand directly at tha-

For example, artificial intelligence can help determine what route to take from A to B to optimize speed and costs — and also to make ‘greener’ decisions in terms of sustainability. Working fast generally requires you to frequently change your shipping routes, and that is not a good option in terms of sustainability. Can help here, because the better you are able to predict production and the better you are able to predict supply and demand, the more flexibility you have in your distribution supply chain. FedEx’s business model is built on offering a comprehensive suite of logistics services that cater to the diverse needs of businesses and individuals. The company specializes in express transportation, offering expedited delivery of packages, documents, and freight through its extensive network of aircraft, ground vehicles, and global distribution centers.

In this sense, logistics could be seen as a complex web of moving parts, which operate in tandem with one another in order to boost efficiency and reduce costs within the supply chain. An important part of logistics is the steps taken in order to maximize customer satisfaction. This includes elements such as demand planning, order fulfillment, inventory management and customer service operations. These elements ensure that the goods consumers need are stocked and orders are fulfilled in a timely manner.

I love understanding strategy and innovation using the business model canvas tool so much that I decided to share my analysis by creating a website focused on this topic. SWOT analysis is valuable for evaluating a business’s strengths, weaknesses, opportunities, and threats. In the case of FedEx, conducting a SWOT analysis helps us gain insights into the key factors that contribute to the company’s success and potential challenges and growth opportunities. Leveraging AI-powered tools in the driver management process can address those problems.

Partnering with a 3PL can change your business for the better

Indonesian logistics service provider Lion Parcel has partnered with Salesforce to optimise customer service through a generative AI (GenAI) integration. Last-mile logistics companies can also leverage AI-powered systems to manage driver deployment. By automating the entire process of receiving an order, assigning an order and providing the necessary information to drivers, they are able to scale to a virtually unlimited degree without relying on additional dispatch personnel. For example, generative AI chatbots can manage the hiring of new drivers by completely automating the application and approval system for prospective talent, which significantly cuts down on the resources needed to recruit and onboard drivers. It also reduces the amount of time needed to scale the delivery team, which reduces the risk of experiencing a slowdown of the supply chain process when volume spikes occur. Scaling to meet fluctuations in delivery demands is one of the biggest challenges last-mile logistics companies face since new drivers must be recruited, hired, onboarded and managed when demand increases.

Over the past 3 years, Maersk has embodied the principles of customer obsession and operational excellence, driving remarkable progress for our business. You can foun additiona information about ai customer service and artificial intelligence and NLP. We look forward to the future milestones this facility will enable as we further strengthen our partnership. Moller – Maersk (Maersk) today opened its first bonded warehouse in Vietnam at SLP Park, Nam Dinh Vu IP, Hai Phong province. Operated by Maersk Contract Logistics, this bonded warehouse marks an important milestone for Maersk in its journey of footprint expansion and development in Northern Vietnam in the context of increasing import and export demand from businesses.

This is part of Lion Parcel’s effort to offer an “end-to-end” customer experience, from acquisition to post-delivery support. One pitfall businesses should avoid is deploying generative AI-driven tools that aren’t trained on business-specific information. The more internal knowledge your AI has, the better equipped it will be to provide helpful information to your customers and employees. Chatbots limited to generic information will quickly frustrate customers, potentially costing you their business.

• Workload distribution was optimized for picking, packing, palletizing, and loading processes.
• If that’s where you’re at, calculate the costs of partnering with a 3PL to keep your profit margins strong.
• Today, FedEx continues to evolve its business model to stay ahead in an increasingly competitive market.
• This role has given me the opportunity to learn more about the strategic planning process for key business initiatives, by working closely with project leads across multiple functions.

Open AI’s phenomenal ChatGPT program and similar generative AI models, such as AutoGPT and other AI Agents, can be used in logistics with the most impactful use cases around automating workflows and customer experience. In the future, these systems will be further developed and will likely be able to resolve some of the data access and data rights concerns that exist today. The capabilities of these systems are developing exponentially, with increasingly accurate practical use cases that could facilitate problem solving and improve overall customer experience. LCL logistics can offer cost advantages for customers, especially for smaller businesses or individuals who require fewer quantities of goods. By consolidating multiple shipments into a single container, LCL allows businesses to optimise costs and offer competitive pricing to customers.

Logistics refers to the strategic movement of goods and services from one place to another. Find out how Swiss luxury retailer Globus has used insights from the Celonis platform to drive this omnichannel customer service excellence. Introducing logistics dashboards that visualize throughput times and cancellation and return rates in real time has decreased throughput time significantly, and reduced the overall cancellation rate by 20%. A reverse logistics operation is an increasingly important component of commercial success for retailers, manufacturers and e-commerce operators — essentially any business selling products rather than services. Optimized reverse logistics means an efficient flow of goods throughout their lifecycle, with maximum value being extracted at each stage.

The long-term strategic partnership will lead to the implementation of new processes to improve quayside productivity, leading to faster gate turnaround times at Jebel Ali Port and reduced bunker fuel consumption. These LSP, 3PL, and 4PL companies changed their approach to supply chain execution with Kinaxis. Dynamically model flows to adapt and optimize based on cost, market or other conditions. Gain timely customer service in logistics visibility into all physical flows and see granular details, like constraints and service level expectations, and financial details at every touch point. Get multi-enterprise visibility, network coordination, and optimization across the full order life cycle. He is the former Editor in Chief of TechRepublic, where he hosted the Dynamic Developer podcast and Cracking Open, CNET’s popular online show.